Return & Exchange

We want you to love what you get from us. Each item is packed with care and intention—but if something isn’t right, here’s how we’ll make it better.

Local Orders (Singapore)

Returns & Exchanges

  • Eligible within 7 days of receiving your order.

  • Items must be unused, in original packaging, and in resellable condition.

  • Email us at hello@hrvst.store with your order number, reason for return, and photos if applicable.

Return Shipping

  • Customers are responsible for return shipping unless the item was incorrect or damaged.

  • You may choose:

    • A one-time exchange (based on availability)

    • A store credit (valid for 6 months)

    • A refund (only for damaged or incorrect items)

International Orders

Returns & Exchanges

  • We do not accept returns or exchanges for change of mind.

  • If your item is damaged or incorrect, contact us within 5 days of receiving your parcel.

Shipping Responsibility

  • We are not liable for international courier delays, customs charges, or lost parcels.

  • But we’ll do our best to help resolve issues where we can.

To Report an Issue

  • Email hello@hrvst.store with:

    • Your order number

    • Description of the problem

    • Clear photos of the item and packaging

Custom & Sale Items

  • Customised, personalised, or discounted items are non-returnable unless they arrive defective.

  • This includes name-personalised stationery, limited-edition goods, and workshop prints.

How to Start a Return

  1. Email hello@hrvst.store with your order number and reason.

  2. Wait for our return confirmation before shipping anything back.

  3. Pack the item carefully and return it via tracked mail.

Need Help?

We’re a small team, but we care deeply about our craft. If anything feels off, reach out—we’ll do our best to make it right.